Returns and exchanges

Returning an item

Under the Consumer Contracts Regulations you may cancel a distance sale for any reason within 14 days of receiving your goods, and we allow 14 days for returns. Items must be returned unused, in their original condition and packaging. Personalised or made-to-order pieces cannot be returned unless faulty, as they are excluded from the right to cancel.

How to start a return

1. Sign in to your account, open the order and choose “Return an item”, or email our support team.
2. Tell us the reason and, if the item is damaged, attach a photograph.
3. We will approve the request and send you the return instructions.
4. Pack the item securely with its original packaging and send it back.

Damaged or wrong items

If your item arrives damaged, faulty or not as described, contact us within 48 hours of delivery. We will arrange a replacement or a full refund, including delivery charges, at no cost to you.

Exchanges

Where an exchange is available for an item, choose “Exchange” when you start the return. Exchanges are subject to stock.