Returns and exchanges

Returning an item

You may return most items within 7 days of delivery if they are unused, in their original condition and packaging, with all tags and certificates. Personalised or custom-made pieces, and items marked as non-returnable on the product page, cannot be returned unless they arrive damaged or faulty.

How to start a return

1. Sign in to your account, open the order and choose “Return an item”, or email our support team.
2. Tell us the reason and, if the item is damaged, attach a photograph.
3. We will approve the request and send you the return instructions.
4. Pack the item securely with its original packaging and send it back.

Damaged or wrong items

If your item arrives damaged, faulty or not as described, contact us within 48 hours of delivery. We will arrange a replacement or a full refund, including delivery charges, at no cost to you.

Exchanges

Where an exchange is available for an item, choose “Exchange” when you start the return. Exchanges are subject to stock.